RM
RANJITHKUMAR MURUGAN
Associate Lead Analyst - Product Support
Softeon2025
8+ years of experience as a Business Analyst, bridging business needs with technology solutions for SaaS and enterprise products. Expert in requirements elicitation, UAT, and process optimization, driving data-informed decisions and improving operational KPIs in Agile environments.
SKILL SET
ExecutionBusiness Analysis & Strategy
Stakeholder Management
Root Cause Analysis & Opt.
Quality Assurance & Testing
Data Analytics and Reporting
Agile & Scrum Methodologies
CRM Tools (JIRA, Zoho Desk)
Customer Success & Retention
SLA & Performance Management
Business Requirement Doc.
IMPACT
Impact2025Impact
Best Performer Award2023Impact
CEO’s Excellence Award2023Mentorship
Torchbearer Award40%Impact
Reduced Recurring Incidents35%Impact
Reduced Ticket Backlog6 SECONDS
RANJITHKUMAR MURUGAN#01
CAREER JOURNEY
Execution2025
Associate Lead Analyst - Product SupportExecutionMentorship
Softeon
2021
Lead Support Engineer | Business AnalystExecutionImpact
Kriyadocs
2019
Technical Support EngineerExecution
Kriyadocs
2015
Production ExecutiveExecutionImpact
Exeter Premedia Services Pvt LTD
EDUCATION
Bachelor in Computer Applications
Madras University • Class of 2017
CONNECT
6 SECONDS